We ship all orders from our warehouse in England. Gels are handmade by our team and thermal packed/dispatched on the same day
Delivery options are as follows:
UK (next day order by 10am) - £5.95
UK (24 hour express) - £4.99 - (allow 1 business day) for dispatch
*FREE for orders over £70
EU
DHL EU EXPRESS Shipping (4 to 7 business days) - £9.00 or FREE for subscriptions/orders over £70
USA shipping
DHL International EXPRESS Shipping (4 to 12 business days) - £14.00 or FREE for subscriptions/ orders over £70
Return Policy
At Conscious Moss, we prioritize the quality and safety of our products. Due to the perishable nature of our organic sea moss products, all sales are final. Please review the following policy before making a purchase.
1. Final Sale Policy
All products sold on Conscious Moss are considered final sale. We do not accept returns, exchanges, or provide refunds once an order has been processed and shipped.
2. Quality Assurance
We are committed to delivering the highest quality products. Each item is carefully inspected and packaged to ensure it meets our strict quality standards before being shipped to you.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact our customer service team within 48 hours of delivery at [insert contact email]. We will work with you to resolve the issue, which may include a replacement or a credit towards a future purchase, at our discretion.
4. Order Cancellations
Cancellations are only allowed within 24 hours of placing your order, provided the order has not yet been processed. After this period, orders cannot be canceled or refunded.
5. Shipping Errors
If you receive the wrong item due to a shipping error, please contact us immediately. We will correct the mistake by sending the correct product or issuing a credit, depending on the situation.
By making a purchase on our website, you acknowledge that you have read and agree to this No Return Policy. If you have any questions or concerns, please contact us before completing your purchase.
This policy ensures clarity for your customers and helps manage expectations regarding returns and exchanges.