Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
Orders are sent out Next Day delivery via Royal Mail Tracked 24 if the order was placed before 11AM. If placed later than 11AM then it will be the following working day. Tracking information will be sent out to the contact details provided once the order has been dispatched.
If you have put in the incorrect delivery address on your order then please contact us as soon as possible. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do as the Sea Moss has a three week period to be used by so it can't be returned or used by another customer as all of our Sea Moss is made fresh daily.
When you order multiple items at a time they will sometimes be shipped in individual boxes. But you should receive them all at once if the order was placed together.
When you receive your dispatched email you can contact us for an update on your tracking.
As of right now we only accept major credit and debit card payments.